Privacy Policy

At Lunara Bath Store (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our design-conscious customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lunasbath.com or purchase our premium bathroom essentials.

1. Information We Collect

We collect information to provide you with a seamless shopping experience for our curated bathroom products:

• Personal Information: When you create an account, make a purchase, or contact customer service, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Data: Details about purchases of our bath towels, accessories, hardware, mirrors, and rugs, including payment method and order history.
• Technical Data: IP address, browser type, device information, and pages visited to optimize our website performance.
• Preferences: Your product preferences and wishlist items to personalize your experience.

2. How We Use Your Information

Your information helps us deliver the premium experience expected from Lunara Bath Store:

• Process transactions for our luxury bathroom products securely
• Provide order confirmation and shipping updates
• Improve our product offerings and website functionality
• Communicate about promotions, new arrivals, or design trends (with your consent)
• Prevent fraud and enhance security for international transactions
• Respond to inquiries about bathroom accessories or mirrors

3. Data Sharing and Disclosure

We maintain the confidentiality of your information with the same care we apply to selecting our bathroom products:

• Service Providers: We share data with trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website analytics – all held to strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law or to protect our rights and customers.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
• We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We implement security measures that reflect our commitment to quality:

• Industry-standard encryption for all transactions
• Regular security audits of our systems
• Secure storage of payment information with PCI-compliant processors
• Employee training on data protection best practices

6. Your Rights

You have control over your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your personal data under certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your data
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Necessary for secure checkout and account functionality
• Performance Cookies: Help us improve website performance for selecting bathroom products
• Functional Cookies: Remember your preferences for towels, hardware, and other items
• Marketing Cookies: Show relevant ads for bathroom essentials (with consent)

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not designed for children under 16. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or email.

10. Contact Us