At Lunara Bath Store, we take pride in offering premium bathroom essentials for design-conscious customers worldwide. While we carefully curate our collection of bath towels, accessories, hardware, mirrors, and rugs to meet your exacting standards, we understand that sometimes a return or exchange may be necessary.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items from our collection cannot be returned:

  • Opened packages of bathroom accessories (soap dispensers, toothbrush holders, etc.)
  • Custom-cut bathroom mirrors or hardware
  • Bathroom rugs & mats that have been removed from their packaging

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your items securely in the original packaging
  5. Ship your return to our Austin facility using a trackable shipping method

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Lunara Bath Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Items to return/exchange: – [Product Name] (Quantity: X) – [Product Name] (Quantity: X) Reason for return/exchange: [Please specify] I confirm that the items are unused and in their original packaging with all tags attached. Please advise on next steps for processing this request. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval status.

  • Refund method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after we receive your return
  • Shipping costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request. We’ll ship the new item once we receive your return. If the exchange item has a different price:

  • We’ll refund the difference for lower-priced items
  • You’ll be charged the difference for higher-priced items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Shipping Address

All returns should be sent to:

Lunara Bath Store Returns
513 Sundown Lane
Austin, TX 78664
United States

Please include your order number on the package.

International Returns

For customers outside the United States:

  • You are responsible for any customs fees or import taxes associated with your return
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to currency conversion rates

For any questions about our returns policy, please contact our customer service team at [email protected]. We’re committed to ensuring your complete satisfaction with our premium bathroom essentials.