Shipping Policy

At Lunara Bath Store, we’re committed to delivering premium bathroom essentials to design-conscious customers worldwide. Our carefully curated collection of bath towels, accessories, hardware, mirrors, and rugs meets the highest standards of quality and style.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

For international customers:

• You may be responsible for customs fees, taxes, or import duties
• These charges are not included in the order total and are the customer’s responsibility
• We recommend checking with your local customs office for potential fees

Returns & Exchanges

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

• Items must be unused and in original condition
• All original packaging and tags must be attached
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened packages of bathroom accessories (soap dispensers, toothbrush holders, etc.)
• Custom-cut bathroom mirrors or hardware
• Bathroom rugs & mats that have been removed from their packaging

How to Initiate a Return or Exchange

1. Contact our customer service at [email protected] within 15 days of receiving your order
2. Provide your order details and reason for return/exchange
3. Wait for approval – we’ll respond within 2 business days with return instructions
4. Package your items securely in the original packaging
5. Ship your return to our Austin facility using a trackable shipping method

Refund Process

• Approval: Once we receive and inspect your return, we’ll notify you of the approval status
• Refund method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing time: 5-7 business days after we receive your return
• Shipping costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error

Exchange Process

• Indicate your preferred replacement item in your return request
• We’ll ship the new item once we receive your return
• For price differences:
  • We’ll refund the difference for lower-priced items
  • You’ll be charged the difference for higher-priced items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Shipping Address

Lunara Bath Store Returns
513 Sundown Lane
Austin, TX 78664
United States

Please include your order number on the package.

International Returns

For customers outside the United States:

• You are responsible for any customs fees or import taxes associated with your return
• We recommend using a trackable shipping service
• Refunds will be issued in USD and may be subject to currency conversion rates